The New Theatre is a large-scale Edwardian theatre in
Cardiff city centre. It is the city's oldest
surviving theatre and seats around 1100 people.
You can find us
on the corner of Park Place and Greyfriars Road.
The building is open from 09:30 to 17:00 on non-performance days
or until the end of the evening performances.
Drinks and some light snacks are available from the bars on all
levels. You can preorder drinks to avoid queues during intervals
and after shows. Where possible, bar tariffs are provided in large
print; please let us know in advance if this service is
required. Various tables and seats are available on all
We have a dedicated passenger lift for customers who need
it and who have purchased tickets in Box G, Box H, or on
row M of the Circle.
Wheelchair users and customers who have difficulty with
stairs are also welcome to use it but please be sure to read
regarding the passenger lift.
Wheelchair Loan Service
Two manual wheelchairs are available for free loan
To reserve in advance, please call Front of
House management on 029 2087 8790.
When to arrive
You can take your seat in the auditorium approximately 30
minutes before the start of performance, or earlier by
arrangement with the Front of House team to avoid queues.
The Stalls Bar is often open after the show on
The theatre cloakroom opens 45 minutes before
the performance. There is a charge for each item
Bags and coats
Our Front of House staff are happy to take coats for
disabled customers, as the cloakroom is on the basement level
and is accessible by stairs only.
Please leave all large bags in the cloakroom.
Due to improved security in all public buildings,
we reserve the right to search all bags brought into
Comfort and safety
Bars and bathroom access
You will be able to access the Circle bar area in your
wheelchair during the interval. You may need to use the lift again
to avoid stairs. Please discuss this with the lift operator when
you arrive. A full range of prices is available at Stalls (ground
Though it is our intention to provide a disabled persons'
toilet on the higher levels in the future, currently our only
disabled persons' toilet is in the Stalls bar. Please press the
call button by the lift and a staff member will be with you shortly
should you need to access the lift during the show.
If we need to evacuate the building then we will admit
only wheelchair users in the designated positions to the
We ask that other theatregoers use the stairs to enable a
quick and safe evacuation. Therefore, people who are not wheelchair
users and who cannot manage the stairs if there is an evacuation
should not purchase tickets in the Circle, Upper Circle or
We have a supply of manual wheelchairs into which you are
welcome to transfer to use the lift if your own chair is too large.
These can be pre-booked by contacting us in advance (see
Our Stalls row V positions are most suitable for
users of larger wheelchairs.
Please contact our Box Office on 02920 87 88 89 for
There is a standard evacuation plan to ensure all disabled
visitors' safety in the event of an emergency. This is available on
request from Stage Door, or by calling 029 2087 8790.