Payment

• A Ticketing Service Charge of £3.95 will apply to most bookings for shows before August 2017. You will be advised at point of sale if your booking is exempt. 
• Postage to a UK address is charged extra. You will be advised of the charge at point of sale.
• Payment may be by cash or cheque, payable to Cardiff Council. Please allow time for cheque to clear prior to receiving tickets.
• We welcome payment by Mastercard, Visa and Maestro
• Theatre Tokens are welcome here and in 150 venues throughout the UK. Buy yours at the Box Office.
• Many theatregoers find our Delayed Payment Scheme very useful, allowing purchase of all the tickets you want whilst there is still a good choice of seats at all prices. Payment is in four equal instalments. Your total order should be at least £75.00.
• Where applicable ticket prices include VAT at 20%. Prices may change in line with alterations to the standard rate.

Reductions

• Reductions are frequently available. Details are given on the price panels for each show.
• Please request reductions at time of purchase as they cannot be retrospectively applied.
• The New Theatre reserves the right to alter or withdraw any reductions or special offers without notice.

Children's Reductions

• Since children's reductions are offered for young people of any age if they are still at school, the availability of a reduction should not be assumed to indicate that the show is suitable for every age group. The Box Office will be happy to advise you before you book.

Refunds & Exchanges

• The New Theatre values theatregoers' commitment in booking early and recognises that emergencies sometimes prevent attendance.
• Tickets may be exchanged for another day at the same price (or higher on payment of the difference). Tickets must be received at the Box Office not later than 48 hours before the original performance. There is a charge of £1 per ticket (up to a maximum of £5) for this service.
• Alternatively tickets will be accepted for re-sale on the strict understanding that all the theatre's own tickets will be sold first and that re-sale can never be guaranteed.
• We cannot re-sell tickets unless the originals are first returned to the Box Office. 10% of the value of any re-sale will be retained for this service.
• Apart from these two services or cancellation of performance, money will not be refunded once tickets have been purchased.

Standby tickets

• For most shows on Monday & Tuesday Evenings & midweek Matinees, unsold seats may be bought from 10am on the day of performance by people over 60, and by disabled people; from 6pm (12.30pm for matinees) by students, unemployed people and claimants.
• One seat per application (plus one companion for disabled people) at equivalent price to Upper Circle seating. Bookable from New Theatre Box Office only.
• Children may also receive the Standby discount if accompanied by a qualifying adult.
• Proof of status may be requested.
• The New Theatre reserves the right to withdraw the Standby Scheme without notice.

Boxes

• Boxes are licensed for a maximum of 6 people but we strongly recommend a limit of 4 for reasonable comfort.

You are advised that the sideways view of the stage is sometimes restricted.

The New Theatre is owned, managed and funded by City of Cardiff Council.