How to Book
Box Office: 07925 659065
You book your tickets online, over the
phone, by email or in
person. You can also book tickets as a
Full Terms & Conditions
Some seats are reserved for:
You cannot book these seats online. Please call
or email our friendly team who will do their best to help
you. You can use the Next Generation Lite app
when phoning the Box Office. By connecting your phone to a Relay
Assistant, the app allows you to read what the other person is
saying and either talk or type your
You can also enquire by email:
Find more information about booking tickets as a
disabled audience member on our Bookings and discounts
You can book online 24 hours a day, 7 days a
week via our secure
online Box Office (this link will open in a new
Book by phone
Call our friendly Box Office team on 07925
659065 (Monday - Friday 09:00 - 16:00). Please note, we are unable
to respond to text messages or voicemail on this
Book by email
Drop us a line at
Book in person
You can pop in and book tickets at either the
New Theatre orSt. David's
* This service is currently unavailable at
We offer a dedicated service for bookers of 8 seats or more (20
or more for pantomime).
Seats reserved to suit your group's
Group discounts on many performances
Flexible payment dates that allow you to give
final confirmation of numbers close to the performance
Advice on travel arrangements and accommodation
if you're visiting from out of town
The ability to preorder your interval
Call our Group Sales Organiser, Chris
Blackler direct on 029 20 878 878 or email your contact
details - including daytime telephone number - to
email@example.com and she will call you back.
Book Tickets Now
View our seating plan by clicking on the image above.
This seating plan is provided to give an impression of the
auditorium layout. The actual position of some seats may vary
slightly from this plan.
You can pay by cash or cheque, payable to
Cardiff Council. Please allow time for your cheque to clear before
We welcome payment by Mastercard, Visa and
Theatre Tokens are welcome here and in 150
venues throughout the UK. Buy yours at the Box Office.
Where applicable ticket prices include VAT at
20%. Prices may change in line with alterations to the standard
Details of reductions for specific shows
are given on the price panels for each show on our What's On page.
Please request reductions at time of purchase as
they cannot be retrospectively applied.
The New Theatre reserves the right to alter or
withdraw any reductions or special offers without notice.
Refunds and Exchanges
The New Theatre values theatregoers' commitment
in booking early and recognises that emergencies sometimes prevent
Tickets may be exchanged for another day at the
same price (or higher on payment of the difference). Tickets must
be received at the Box Office not later than 48 hours before the
original performance. There is a charge of £1 per ticket (up to a
maximum of £5) for this service.
Alternatively tickets will be accepted for
re-sale on the strict understanding that all the theatre's own
tickets will be sold first and that re-sale can never be
We cannot re-sell tickets unless the originals
are first returned to the Box Office. 20% of the value of any
re-sale will be retained for this service.
Apart from these two services or cancellation of
performance, money will not be refunded once tickets have been
For most shows on Monday and Tuesday Evenings
and midweek Matinees, disabled people and people over 60 have the
opportunity to buy unsold seats from 10am on the day of
Students, unemployed people and claimants
can buy unsold seats from 6pm (12.30pm for matinees).
You can purchase one seat per application (plus
one companion for disabled people) at equivalent price to Upper
Circle seating. This is bookable in person from New
Theatre Box Office only.
Children may also receive the Standby discount
if accompanied by a qualifying adult.
Proof of status may be requested.
The New Theatre reserves the right to withdraw
the Standby Scheme without notice.
Boxes are licensed for a maximum of 6 people but
we strongly recommend a limit of 4 for reasonable
Due to possible sight restrictions, Boxes can
only be booked via the Box Office on 029 2087 8889
Please note that the
sideways view of the stage is sometimes restricted.
The New Theatre is owned, managed and funded by City of
Parking and public transport
Cardiff is a vibrant capital city, hosting major
sporting, music and cultural events throughout the year.
Some events may affect your journey time into the city
Cardiff Council and Visit Cardiff websites for
full details of all upcoming events so you can best plan your
Services for Disabled People
We welcome all patrons and offer an extensive range of services
to ensure you have an enjoyable and comfortable visit. Do mention
your requirements when you book tickets, and don't hesitate to ask
the Duty Manager if there is anything you need on your arrival.
Please note that it is not possible to book any accessible
tickets online. These can only be booked over the phone to ensure
that they are kept for those that need them.
You can also find ticket information on our Booking and discounts page.
There are parking spaces for Blue Badge holders outside our
Stage Door on Greyfriars Road where there is level access to the
Please note that these cannot be reserved in advance and are
available on a first come first serve basis.
Find more information on our Getting here and
getting around page.
Download a PDF
version of our Access Guide. Our visual
story is a resource designed for people with Autistic Spectrum
Condition to help prepare visitors for the experience of visiting
the theatre to see a performance.
For the specific performances which are interpreted or
described, there is a flat-rate price for seats anywhere in the
theatre for disabled theatregoers who require this service and one
companion each. This is always the same as that advertised for the
Normal reductions are offered for other performances as detailed
in the price panel for each show.
Download Season Brochure
a copy of our Large Print Season Brochure (pdf format).
Please note that you will need Adobe's Acrobat Reader plug-in to
view this download. You can obtain a free copy of this
plug-in (opens in a new browser window).
For Wheelchair Users
- For technical reasons we can only sell wheelchair positions to
personal callers or via 029 2087 8889. We regret that we
cannot take bookings for wheelchair positions via online
- If you are a wheelchair user who would like to transfer to a
regular Stalls seat, please contact our Front of House Department
in advance by calling (029) 2087 8790 or
We regret that due to demand and safety reasons this may not always
- Here is a map of free
parking spaces for Blue Badge holders (PDF)
- Find more information on our Getting here and
getting around page and on our Building information
We have a passenger lift in operation for our wheelchair users
and anyone else who has difficulty with stairs. For full details,
please visit our Getting here and
getting around page.
We offer BSL, audio described, captioned and relaxed
performances for a varity of shows. Hynt members can
also bring a companion free of charge. Find more information
in our Supported
Booking and discounts
We offer a reduction on most tickets at most performances
for disabled visitors. These discounts are listed on our show
pages. Find more information on our Booking and discounts
We have recently installed MobileConnect; a WiFi based
system that enables low-latency transmission of multi-channel audio
to be streamed in real time to a smartphone or tablet.