Accessibility


At the New Theatre, we welcome any and all visitors to our venue and aim to make visiting the theatre an enjoyable, accessible experience for everyone. We offer a variety of BSL interpreted, audio described and captioned performances across the season.

We also offer a relaxed performance of our pantomime and you can find a visual story to help you familiarise yourself with the venue before you arrive on our website.

We offer a reduction on tickets at most performances for disabled visitors. These discounts are listed on our show pages. 

Support dogs

Hearing dogs, guide dogs and assistance dogs are welcome in the theatre. We can offer suitable seats on request when you book. Staff can care for support dogs during your visit on request. If you would like to arrange this in advance please phone the Front of House Management office on 029 2087 8790.

Please ask for information on special effects that might affect the comfort of your dog during the performance.


Buying Accessible Tickets

We hold tickets in the Stalls for audio described, captioned and BSL interpreted performances.
If you would like to book a wheelchair space or a seat for a supported performance you can purchase your choice of tickets at the equivalent price to the lowest available price for most productions.
You can buy tickets to our accessible performances:

  • Over the phone by calling 0343 310 0041 - d/Deaf customers can use the text relay service 18001
  • Via email boxoffice@newtheatrecardiff.co.uk (please register your request and state that you would like to purchase an accessible ticket in the email, and we will organise a payment method with you). As we do not take payments via email, we can reserve tickets for access bookers and you can pay for them on the day or evening of the performance.
  • In person

You can collect tickets from the New Theatre both on the night of a performance or in advance. 

There are two counters, one is 110cm high and one is 75cm high. There is an induction loop system at the lower Box Office counter, which is suitable for customers with a 'T' setting on their hearing aids.


Sales and discounts

We offer discounts for disabled people, people over 60, students and claimants at most New Theatre performances. Prices vary according to shows.

Wheelchair positions, seats on row V of the Stalls, Boxes and some discounts (including hynt scheme discounts) are not available to book online. You will need to call the Box Office directly to book these seats and discounts.

Ticket sales for Relaxed Performances are also only available via the Box Office


The hynt scheme

Members of the hynt scheme can bring personal assistants/carers to attend at no cost. Due to the conditions of the hynt scheme, we can’t post tickets in advance and you will need to collect them in person before the performance. We need to see the hynt card when the tickets are collected.


Accessible publications

Free cast lists in large print and Braille and pre-production notes are available for a small number of productions on request in advance.

Our staff can also bring interval drinks to the seats of visually impaired people on request. Please speak to a staff member before the show begins.

Where possible we aim to provide audio flyers, BSL flyers and captioned flyers of all audio described, BSL interpreted and captioned performances.