Audio Described

For audio described performances, seats are reserved in the front rows of the stalls for visually impaired audience members. We allow the use of mobile phones as a visual aide for these performances, provided that audience members do not record the performance on their devices.

Audio description is a live commentary given by a trained describer, interspersed with the actors' dialogue. You can use your personal device to access MobileConnect, alternatively, we offer mobile devices here at the theatre which you are welcome to borrow. We recommend that you bring your own earphones.

Reduced price tickets are available in the front Stalls for each visually impaired visitor and one companion. You can book these tickets by calling our box office on  0343 310 0041.

Members of the hynt scheme can bring a companion at no extra cost.

Audio Described Events

Listen on your own device

MobileConnect is an assistive listening tool that allows audio to be streamed in real-time to a smartphone or tablet.

You can use it to listen to audio descriptions or an enhanced show soundtrack. The audio is streamed over WiFi, which is available throughout the auditorium.

You can download the MobileConnect App onto your smartphone from the Apple App Store or Google Play Store for free.

When you are inside the Theatre:

  • Start the MobileConnect App
  • Connect to the 'New Theatre Hearing Loop'
  • Follow the instructions given by the App. 

If you have any questions, our Front of House staff will be happy to assist you.

Support dogs

Hearing dogs, guide dogs and assistance dogs are welcome in the theatre. We can offer suitable seats on request when you book. Staff can care for support dogs during your visit on request. If you would like to arrange this in advance please phone the Front of House Management office on 029 2087 8790.

Please ask for information on special effects that might affect the comfort of your dog during the performance.