Booking Information

How to Book

  • Online
  • By Phone: 0343 310 0041
  • In-Person: New Theatre, Park Place, Cardiff, CF10 3LN 
    • Box Office will re-open for in person bookings on Mon 24 Jan from 9:30am-5pm. From 90 minutes before an advertised performance time, you will need a Covid Pass to enter the building (including people collecting/booking tickets who are not attending the performance)

Group bookings

We offer a dedicated service for bookers of 8 seats or more (20 or more for pantomime).

Benefits include:

  • Seats reserved to suit your group's requirements
  • Group discounts on many performances
  • Flexible payment dates that allow you to give final confirmation of numbers close to the performance date
  • Advice on travel arrangements and accommodation if you're visiting from out of town
  • The ability to preorder your interval drinks

Payment Methods

  • Visa
  • Mastercard
  • Maestro
  • New Theatre gift vouchers
  • Theatre Tokens

Though we are no longer accepting cash payments, you might need some cash for parking and merchandise for some shows.

Sorry, we do not accept American Express. 


Details of reductions for specific shows are given on the price panels for each show on our  What's On page.

Please request reductions at the time of purchase as they cannot be retrospectively applied.

The New Theatre reserves the right to alter or withdraw any reductions or special offers without notice.

Children's Reductions

Children's reductions are offered for young people of any age if they are still at school. This does not mean that all shows are suitable for every age group.

Babes In Arms Policy

Infants aged under 18 months should be accommodated on parents’ or guardians’ lap. Unless otherwise stated for a performance, no charge will be made. For children aged 18 months and over, ticket prices and concessions will apply and a seat will be allocated. The New Theatre retains the right to exclude babies in arms from any performance. Special ticket prices may apply for certain shows, including children's performances.

Refunds and Exchanges

The New Theatre values theatregoers' commitment in booking early and recognises that emergencies sometimes prevent attendance.

Tickets may be exchanged for another day at the same price (or higher on payment of the difference). Tickets must be received at the Box Office not later than 48 hours before the original performance. There is a charge of £1 per ticket (up to a maximum of £5) for this service.

Alternatively, tickets will be accepted for re-sale on the strict understanding that all the theatre's own tickets will be sold first and that re-sale can never be guaranteed.

We cannot re-sell tickets unless the originals are first returned to the Box Office. 20% of the value of any re-sale will be retained for this service.

Apart from these two services or cancellation of a performance, money will not be refunded once tickets have been purchased.

Standby tickets

For most shows on Monday and Tuesday evenings and midweek matinees, disabled people and people over 60 have the opportunity to buy unsold seats from 10am on the day of performance.

Students, unemployed people and claimants can buy unsold seats from 6pm (12.30pm for matinees).

You can purchase one seat per application (plus one companion for disabled people) at an equivalent price to Upper Circle seating. This is bookable in person from New Theatre Box Office only.

Children may also receive the Standby discount if accompanied by a qualifying adult.

Proof of status may be requested. The New Theatre reserves the right to withdraw the Standby Scheme without notice.


Boxes are licensed for a maximum of 6 people but we strongly recommend a limit of 4 for reasonable comfort.

Due to possible sight restrictions, Boxes can only be booked via the box office. Please note that the sideways view of the stage is sometimes restricted.

Full terms & conditions of sale