Information for People with Sensory or communications needs




Your visit

The auditorium will be open approximately 30 minutes prior to the start of the show. The bar will also be open at this time and there are foyer areas on each level of the theatre where you can wait.

These areas may get crowded at this time. Tickets are required for entry into the theatre and you will need to show them to Front of House staff, who will direct you to your allocated seat. The row and seat number will be printed on the ticket.

If you would like to go to your seat before everyone else does, please ask a member of staff who will arrange this for you. 

Our visual story provides images and an overview of the theatre-going experience for anyone who would like to find out more before they arrive. We can also arrange for visits to the theatre in advance of a performance. Email foh@newtheatrecardiff.co.uk to arrange this with our House Management team.

View visual story

The performance

Before the performance begins there will be people walking in and out of the auditorium looking for their seats. There may be some music playing and an announcement may be made to the audience.

Just before the performance begins, the lights will be dimmed in the auditorium. The curtain will be raised and the audience will sit quietly, waiting for the action to begin. There may be laughter or clapping during the performance.

There is usually an interval about halfway through the performance. The audience claps and the safety curtain will be lowered. The lights come on and people can go into the foyer areas for refreshments or use the toilet.

The interval will last around 20 minutes and there will be an announcement advising people to take their seats for the second act. The lights are dimmed once more and the curtain will be raised.

At the end of the performance the audience claps, the curtain will be lowered and the lights will go on again. It can take a few minutes for the audience to filter out of the auditorium and there can be large crowds at this point.

Please note that some performances contain strobe lighting, loud bangs (such as gunshots), loud music and flashing lights. Please check with our Box Office when you book tickets about whether the show contains these things. There will also be signs on the doors to advise people of this before they go inside.

Support dogs

Hearing dogs, guide dogs and assistance dogs are welcome in the theatre. We can offer suitable seats on request when you book. Staff can care for support dogs during your visit on request. If you would like to arrange this in advance please phone the Front of House Management office on 029 2087 8790.

Please ask for information on special effects that might affect the comfort of your dog during the performance.