Welcome back

Here’s everything you need to know

We’re excited to be opened with events at full capacity. Your safety, comfort and enjoyment remains our number one priority. 

We’ll be following all government guidelines and this page will be regularly updated as things change.  Please check again before you visit for the latest information.  We will also email you before you attend. 

Thank you for your ongoing support – we can’t wait to welcome you back

Before you visit

Get your COVID Pass

In line with the Welsh Government regulations, audiences attending performances at the New Theatre from 15 November 2021 will be required to show a COVID Pass.

A COVID Pass is available if you have been double vaccinated or if you register a negative lateral flow test in the 48 hours prior to your theatre visit. Lateral flow tests are available for free from many pharmacies or can be ordered from the NHS online.

How to get your digital or paper COVID Pass

We cannot accept your vaccination card as proof of vaccination – it must be the official COVID Pass.

You’ll be able to check-in via QR code using the NHS COVID 19 app when you arrive.

Leave more time

There may be additional checks and procedures to complete, so please leave plenty of time for your arrival. We’ll be maximising circulation space, reducing queues and opening auditorium doors as early as possible.  

When you arrive

Show your COVID Pass

Your COVID Pass will need to be shown to gain entry to the venue. This can be a digital or paper version.  

During your visit

Face Coverings

The Government is recommending the continued wearing of face coverings in crowded indoor spaces.  We are operating in a Covid-safe manner and following all guidelines, but would ask customers to remain considerate of fellow audience members.,


We’ll provide hand sanitiser stations throughout the venue. Please use them and/or wash your hands regularly using soap and warm water. 

Keeping Your Distance

Out of courtesy to others, please continue to leave as much space as you can. Please also take note of directional signage and follow any one-way systems that may be in place.

Cleaning & ventilation

We’ll be cleaning all areas more frequently and thoroughly, including wiping down surfaces throughout your visit.  We’ll also be increasing fresh-air ventilation throughout the building wherever possible.


Cashless Payments

All purchases can be made using contactless or card payment methods – it’s quicker, reduces contact and is more secure.  We’re no longer accepting cash payments, although you might need some cash for parking and merchandise for some shows.  

Additional Staff

More team members will be in the venue to help guide you and to answer any questions you may have.