Your Visit

The New Theatre is a large-scale Edwardian theatre in Cardiff city centre. It is the city's oldest surviving theatre and seats around 1100 people.

You can find us on the corner of Park Place and Greyfriars Road.

The building is open from 12:00 to 17:00 on non-performance days (Mon-Sat) or until the end of the evening performances.


Drinks and some light snacks are available from the bars on all levels. Hot food is not permitted in the theatre - please do not bring hot food with you. You cannot bring your own alcohol and any unsealed or open drinks containers, including soft drinks, will not be allowed into the building.

You can pre-order drinks to avoid queues during intervals and after shows. Where possible, bar tariffs are provided in large print; please let us know in advance if this service is required. Various tables and seats are available on all levels.  We are a cashless venue.

Passenger lift

We have a dedicated passenger lift for customers who need it and who have purchased tickets in Box G, Box H, or on row M of the Circle. This is accessed via the auditorium and you will need a member of staff to accompany you.

Customers who have difficulty with stairs are also welcome to use the lift, but must be able to manage stairs in the event of an emergency evacuation.

Wheelchair Loan Service

We have a manual wheelchair available for free loan at performances.

To reserve in advance, please call Front of House management on 029 20990 249.

When to arrive

The bars will be open approximately an hour before the start of the show, with the auditorium opening approximately 30 minutes before curtain up. We are a cashless venue.

The Stalls Bar is often open after the show on performance nights.

Bags and coats

Due to improved security in all public buildings, we reserve the right to search all bags brought into the building. 

Please do not bring large bags to the theatre, you will not be allowed to take them into the auditorium. We have limited storage space for bags, and you may be charged a small fee for storing your bag.

Comfort and safety

Bars and bathroom access

Bars and bathrooms are available throughout the building, accessible toilets and baby changing facility are available on the ground floor, at the far end of the Stalls bar


In the event of an emergency evacuation theatre staff will direct you to the nearest emergency exits.