Building information

The New Theatre is a large-scale Edwardian theatre in Cardiff city centre. It is the city's oldest surviving theatre and seats around 1100 people.

You can find us on the corner of Park Place and Greyfriars Road.

The building is open from 09:30 to 17:00 on non-performance days or until the end of the evening performances.

Drinks and some light snacks are available from the bars on all levels. You can preorder drinks to avoid queues during intervals and after shows. Where possible, bar tariffs are provided in large print; please let us know in advance if this service is required. Various tables and seats are available on all levels.  

Passenger lift

We have a dedicated passenger lift for customers who need it and who have purchased tickets in Box G, Box H, or on row M of the Circle.

Wheelchair users and customers who have difficulty with stairs are also welcome to use it but please be sure to read the information regarding the passenger lift.

Wheelchair Loan Service

Two manual wheelchairs are available for free loan at performances.

To reserve in advance, please call Front of House management on 029 2087 8790.

When to arrive

You can take your seat in the auditorium approximately 30 minutes before the start of performance, or earlier by arrangement with the Front of House team to avoid queues.

The Stalls Bar is often open after the show on performance nights.

The theatre cloakroom opens 45 minutes before the performance. There is a charge for each item held.

Bags and coats

Our Front of House staff are happy to take coats for disabled customers, as the cloakroom is on the basement level and is accessible by stairs only.  

Please leave all large bags in the cloakroom.

Due to improved security in all public buildings, we reserve the right to search all bags brought into the building.

Comfort and safety

Bars and bathroom access

You will be able to access the Circle bar area in your wheelchair during the interval. You may need to use the lift again to avoid stairs. Please discuss this with the lift operator when you arrive. A full range of prices is available at Stalls (ground floor) level.

Though it is our intention to provide a disabled persons' toilet on the higher levels in the future, currently our only disabled persons' toilet is in the Stalls bar. Please press the call button by the lift and a staff member will be with you shortly should you need to access the lift during the show.

Evacuation

If we need to evacuate the building then we will admit only wheelchair users in the designated positions to the lift.

We ask that other theatregoers use the stairs to enable a quick and safe evacuation. Therefore, people who are not wheelchair users and who cannot manage the stairs if there is an evacuation should not purchase tickets in the Circle, Upper Circle or Boxes. 

We have a supply of manual wheelchairs into which you are welcome to transfer to use the lift if your own chair is too large. These can be pre-booked by contacting us in advance (see below).

Our Stalls row V positions are most suitable for users of larger wheelchairs.

Please contact our Box Office on 02920 87 88 89 for further information. 

There is a standard evacuation plan to ensure all disabled visitors' safety in the event of an emergency. This is available on request from Stage Door, or by calling 029 2087 8790.